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Frequently asked questions

Quick answers about ordering, hours, and visiting Lurana’s Diner & Café in Aley.

What are your opening hours?

Hours are shown on our Contact and About pages and come directly from our live schedule. They may change on holidays — ordering online is only available when we are open for orders.

Do you deliver?

Yes. When you check out you can choose delivery, takeaway, or dine-in (when available). Delivery fees and timing depend on your address and driver availability.

How do I track my order?

Signed-in customers can open My Orders from the menu. You can also use the tracking link from your confirmation SMS or email when provided.

Can I change or cancel after ordering?

Contact us right away via phone or WhatsApp. Once preparation has started we may not be able to change items; refunds follow our Terms and store policy.

Allergies and dietary needs?

Please mention allergies in your order notes and confirm with staff for severe allergies. Ingredients can change; we cannot guarantee an allergen-free kitchen.

How do I reach support?

Use the Contact page while signed in, call us, or message on WhatsApp. For order-specific issues, pick “Order problem” or “Driver issue” and attach your order.