Privacy Policy

Information we collect

We collect details you choose to provide: for example name, phone number, email, delivery address, order contents, payment preference (such as cash on delivery), and messages you send us.

Technical data may include IP address, browser type, device identifiers, and cookies needed for sign-in, cart, language preference, and security.

How we use information

We use this information to process and deliver orders, communicate about your order, improve our menu and service, prevent fraud and abuse, and comply with law.

With your consent where required, we may send notifications about orders or promotions. You can adjust notification settings when that feature is available in your account.

Sharing

We may share limited data with service providers who help us run the site (hosting, messaging, maps) under agreements that require protection of your data.

We do not sell your personal information to third parties for their marketing.

Retention & security

We keep order and account records as needed for operations, accounting, and legal obligations, then delete or anonymize them when no longer required.

We use reasonable technical and organizational measures to protect data, but no internet transmission is completely secure.

Your choices

You may request access or correction of certain account information by contacting us. You may delete your account where the product supports it, subject to legal retention needs.

Contact

Questions about privacy: use the contact details on our Contact page or email info@luranascafe.com.